Straw

We aim to get orders to you as quickly as possible so you can start using your frank green asap.

• Allow up to 3 business days for standard orders to be dispatched. Also note, frank green will cover all import duties and taxes for orders shipped from Australia. 
• Monogramming may add an additional 1-3 business days to your processing time.

Please note: During peak periods (Promotions, Public Holidays, or the day after Public Holidays) dispatch times are subject to change and may be longer.

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Our mission is to stop single-use plastic completely. To do this, we only create beautifully-designed, premium reusable products that you'll love to use and reuse, over and over again.

Enjoy a 12-month warranty period from the date of purchase. If products are damaged upon arrival, products can either be repaired, replaced, or refunded (whole/partial). Proof of purchase is required.

We want you to love everything you order but if something isn't quite right you have 14 days from receiving your parcel to initiate a return.

You can receive your refund instantly, before you’ve sent back your return.

Please keep in mind that Lucky Bag products, monogrammed products, and limited edition collections are final sale and are not eligible for return unless faulty or damaged on arrival.

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