Dispatch Times 

Please allow up to 5 business days for orders to be processed and dispatched. Kindly note, monogramming may add up to 3 business days to your processing time.

Once your order is dispatched, you’ll receive a shipment confirmation email including a tracking number specific to your order. Please see below for approximate delivery times.

We ship to the following countries:

Please note: delivery times are in addition to the dispatch times stated above. Always check this page before placing your order to ensure no changes to dates have been made. Deliveries may be affected by factors that are beyond our control such as limited delivery services to rural areas, severe weather events or other postal disruptions. 

We deliver with DHL International Express. Once your order is dispatched, you’ll receive a shipment confirmation email including a tracking number specific to your order and delivery partner.

Customs & Duties

To ensure a seamless shopping experience, frank green will cover all import duties and taxes for orders shipped from Australia. Your satisfaction is our priority, and this is our way of expressing our gratitude for choosing us.

Returns & Exchanges

At this time, we do not accept change of mind returns or exchanges. However, we're here to help with any issues related to your order. If you receive a damaged or incorrect item, contact us within 7 days of delivery. When requesting a replacement, please include clear photos of the item and packaging, along with your order number or proof of purchase for faster processing.

Sustainability is kind of our jam, so we always try to find the most sustainable solution possible to generate the least amount of waste.